Can I return or exchange my Be Light candle?

We take pride in hand-pouring each and every one of our candles every day. Our Candles are made using natural soy wax, pure fragrances, and cotton wicks, resulting in a candle that is true to scent, and long lasting.

If there is an issue with our candles please contact us at info@belightsolutions.com so we can make it right.

Customer provides return shipping. 

Damage Policy

Each Be Light Candle is hand poured and crafted to perfection. Nothing breaks our hearts more than a package being mishandled before it reaches our customers. We want to make it right. Please email photos of your damaged candles to info@belightsolutions.com. All damaged products must be pictured. Please allow up to 7 days for your package to be re-prepared and shipped.

Please note : Customer must have purchased shipping protection to receive replacement order. If insurance was not purchased a claim will have to be filed with the carrier by the customer.

 

Shipping Policy 

- Please allow 7-14 business days for your order to be processed and an additional 2-3 business days for your purchase to arrive. You will receive notification when your item(s) have shipped. Please note: once a package is shipped, the tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. 

 

How much does shipping cost?

Our shipping process at Be Light Candle RE is designed to provide transparency and convenience for our customers. When you place an order with us, the shipping costs are dynamically calculated during the checkout process. These costs are determined by two main factors: the weight of the package and the destination address.